Writing Routine and Good-News (and Goodwill) Messages, and Bad News Messages

http://www.slideshare.net/itsvineeth209/written-analysis-and-communication-1868385

http://wpscms.pearsoncmg.com/bp_thill_ebc_8_onekey/83/21260/5442565.cw/-/t/index.html on this website, choose chapters 8 and 9; you can download PowerPoint files from each of these 2 chapters